Frequently Asked Questions

We are providing you with the corresponding license necessary to start using the CesarFeed desktop/mobile application.

The license allows users to configure their specific store, enabling the automation of the product feed generation process.

1- Create a New Account
Sign up for a new account on the cesarfeed.com website.
2- Log In to the CesarFeed Website
Use your account credentials to log in at cesarfeed.com .
3- Purchase the License
Select and purchase the appropriate license for your device and e-commerce platform.
4- Confirm Your Purchase
After completing your order, you will receive a confirmation email containing your license details.
5- Log In to the CesarFeed App
Use your account credentials to log in to the CesarFeed desktop or mobile application.
6- Configure Your License
Follow the on-screen instructions to configure your new license.
7- Export Your Product Feed
Once configured, proceed to export your product feed using the app’s export feature.

Guest checkout has been disabled to ensure a unified system for managing licenses, whether subscription-based or lifetime. New users must first create an account in the CesarFeed app, accessible on both mobile and desktop via the login page, and then use these credentials to place orders. Existing CesarFeed App users can log in during checkout with their current credentials (email and password) to purchase new licenses.

If you wish to reset the password, please do so using the ‘Reset password’ link from the login page of the CesarFeed app or ‘Forgot password’ from the login page on the website. Keep in mind this will reset the password for both the app and the website.

For any other related questions, please contact us at [email protected] .

We aim to provide you with the safest mechanism for moving your store’s products into the catalog pages of the respective social media networks. Using a desktop/mobile application helps protect your private data by encrypting mechanisms to store your E-commerce store connection data locally on your device without exposing your precious confidential data to the cloud.

See how it works in under 1 minute by watching the video below:

Configuring API access is crucial for CesarFeed to be able to read data from your store, and create the required files necessary to showcase your products on social media platforms.

You can follow the instructions to get API access to your store in our Blog:

● BigCommerce API Instructions – CesarFeed
● WooCommerce API Instructions – CesarFeed
● Shopify API Instructions – CesarFeed

By no means at all. We only require read permissions for certain aspects of your store, mainly related to products, inventory, and store metadata like the default currency being used (USD, EUR, etc). No other aspects (like orders, customer information, sales), or any other type of sensitive access is needed. Also, we will never require write permissions, so you can rest assured your stored data will remain unchanged at all times.

Absolutely. Please, contact us within 12 hours, and we will cancel your order for you. When contacting, please include your order details, i.e., name on the order, email, and order number, so we can find your order and sort that out quickly. After this period, if the order has been processed or sent, it cannot be canceled.

You are fully protected by our 100% No-Risk Double-Guarantee. If our tools don’t satisfy your requirements, we’ll happily refund 100% of the purchase amount within 30 days of your purchase. No questions asked!

You can submit refund requests within 30 days after placing your order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.

If you are approved for a refund, we will reimburse you no later than 30 days from the day on which we receive the refund request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please check Our Refunds and Returns Policy.

You can submit a request by using our contact page. As soon as your return is completed, Zip will credit your Zip account. Click to learn more about how the Zip Return process works.

No. Absolutely not. Even though there is an option at checkout and your account details to do so, your credit card details are never saved on our servers. Instead, this information is transmitted and saved directly from your computer to our payment service provider (e.g., Stripe, PayPal).

Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is PayPal supports any Debit/Credit card stated below.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payments online. No account is needed.

For more details, click here to see how PayPal works for you.

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. It’s fast, easy & secure.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site to make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e., using your regular Bank Account).

1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3. You can use PayPal as you want, according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

● Payment is traceable. By using your PayPal account, you can trace the status of your payment.
● When you make your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
● When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

We currently accept payments from all major credit/debit card processors worldwide (Visa, Mastercard, American Express, Discover), PayPal, Zip, Apple Pay and Google Pay.

Sales tax is a tax placed on the retail price of the merchandise. Retailers are obligated to collect sales tax in all states in which they are deemed to have nexus (as determined by physical presence or the conduct of certain activities).

Our Company is obligated to collect sales tax in all states we deem to have nexus. For our Company, nexus is driven principally by the physical presence of our inventory with our on-demand order fulfillment companies.

You will need to provide a state tax exemption certificate. The organization or individual name on the certificate must exactly match the name on the order, and the certificate must be valid (i.e., not expired). Federal tax exemption certificates are not applicable.

● Email your state tax exemption certificate to [email protected]. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.
● Contact our Company using online chat support to place your order.

As our website uses some of the latest graphics designs, which may not be supported in lower versions of browsers, it is recommended that you use the following version of web browsers:

1. Microsoft Internet Explorer Version 10 or above.
Download the latest version at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
2. Mozilla Firefox Version 10 or above.
Download the latest version at: https://www.mozilla.org/en-US/firefox/new/
3. Google Chrome Version 12 or above.
Download the latest version at: https://www.google.com/chrome/browser/desktop/